CLIENT AGREEMENT AND REFUND POLICY

The person purchasing and enrolling in any service with Griffin Coombs (hereby referred to as the “Instructor”) and/or The North Star Body will hereby be referred to as the “Client.” The Client hereby acknowledges that the purchase of this program, package, or subscription indicates his/her/their commitment to participate in the process and follow it through to its conclusion. If the Client is opting for a subscription or payment plan, the Client's submission of this form indicates his/her/their agreement to be automatically charged the price advertised for the exact number of installments advertised for the payment plan or subscription the Client purchases.

The Client acknowledges and accepts that all purchases are non-refundable. Refunds and cancellations may be considered on an individual basis, at the sole discretion of the Instructor. We ask that the Client be committed and honest, and we resolve to offer empathy and understanding at our discretion when warranted.

In general, the following guidelines apply to refund or cancellation requests.

• Once an order is placed, there are no refunds.

• Once an appointment is scheduled by the client or by the coach, it is considered a fixed appointment. However, if necessary, the Client may request to reschedule a session no less than 24 hours in advance using their Client scheduling confirmation page, or by contacting the Instructor via a pre-established means of communication.

• Any missed sessions or sessions cancelled with less than 24 hours advance notice will be forfeited by the Client. Exceptions may be made for extenuating circumstances at the discretion of the coach.

• The Client is responsible for completing all required forms and waivers that may be sent to him/her/them after booking. Failure to complete intake forms and liability waivers prior to the first scheduled session may result in a forfeited session. Griffin Coombs and The North Star Body assume no responsibility for loss of session time or session quality if required forms are submitted less than 24 hours before the scheduled appointment time.

• If the Client requests a refund or cancellation due to extenuating circumstances, the Client must have attended all coaching calls, completed all program action items and/or assignments, and corresponded a minimum of twice weekly with the coach via text, email, or online messaging platform in order for the request to be considered.

• If the Client has chosen a monthly payment plan or subscription and chooses not to continue the program for any reason, the Client will forfeit any remaining coaching sessions and assumes full liability for the amount owed for the entire program or subscription. The Client will continue to be automatically charged for the agreed upon amount of installments of the price advertised for said payment plan or subscription.

Refund or cancellation requests deemed unreasonable will not be considered. Unreasonable requests include, but are not limited to the following reasons:

• Buyer’s remorse or the Client regretting the purchase after making it.

• The Client’s inability or unwillingness to make time to participate in the program.

• The Client’s decision to prioritize a different program or endeavor after purchasing this program.

• The Client’s assertion that, after purchasing, they no longer require the guidance that the program offers.

The Client acknowledges that the Instructor reserves the right to terminate the coaching relationship with the Client at any time and for any reason. In the event that coaching services are terminated by the Instructor, the Client will be entitled to a refund for no more than the amount equal to the coaching services not yet rendered at the time of termination. If the Client has purchased a program or subscription and coaching services are terminated by the Instructor, any automatic charges will cease effective the day of termination. Under no circumstances is the Client entitled to a refund for services already rendered.

CLIENT AGREEMENT ACKNOWLEDGEMENT

Upon enrolling in services and submitting payment, you are hereby agreeing to assume the role of the Client as per the terms of the preceding Client Agreement, and affirm my full and complete acknowledgement, understanding, and consent to all terms and conditions outlined therein.

WAIVER OF LIABILITY

The person purchasing and enrolling in any service with Griffin Coombs and/or The North Star Body will hereby be referred to as the “Client.” By digitally signing this form, the Client acknowledges that he/she/they has read, understands, and fully agrees to the following disclaimer. The Client understands that Griffin Coombs (referred to hereby as the "Instructor") is not a registered medical practitioner. No advice or activity presented, demonstrated, or advised during any sessions with the Instructor are in any way intended as a substitute for a medical consultation, and should not replace or interfere with any guidance offered by a medical professional.

The Client acknowledges that participation in any service, session, program, package, or subscription may include activities recommended by the Instructor to be completed at home by the Client under no direct supervision, including but not limited to written recommendations, exercise tutorials, exercise videos, audio recordings, nutritional guidelines, and sleep guidelines. The Client assumes all physical, mental, emotional, and legal liability for all risks associated with the aforementioned activities, and any and all risks that may be associated with the session, program, package, or subscription in which the Client enrolls. The Client is free to stop activity during any session at any time, and for any reason. If at any time during any session, the Client feels the need for any assistance, medical or otherwise, the Client agrees to cease activity and notify the Instructor immediately. The Client takes full responsibility for responding to the Client's own needs, including stopping the session and obtaining appropriate care on his/her/their own. If the Client fails to seek the required medical care or ignores medical advice, and/or professional safety advice from the Instructor, the Client agrees to do so at the Client's sole risk.

The Client agrees not to participate in this program if the Client is pregnant or believes he/she/they may be pregnant.

The Client recognizes that exercise carries inherent risk to the musculoskeletal system (e.g. sprains, strains, accidental impact) and the cardiorespiratory system (e.g. dizziness, discomfort in breathing, heart attack). The Client hereby certifies that he/she/they know of no medical issue that would increase the Client's risk of illness, injury, or death as a result of participation in a regular exercise program.

ACKNLOWLEDGEMENT & AGREEMENT TO WAIVE LIABILITY

By enrolling in services and/or submitting payment, the Client understands that he/she/they is personally responsible for the Client's own actions during his/her/their participation in this program, package, or subscription, and that the Client waives the responsibility of Griffin Coombs and The North Star Body if the Client should incur any injury, illness, or disease as a result of the Client's participation in any session, service, program, package, or subscription.

The Client hereby confirms that he/she/they has carefully read this disclaimer and has fully understood that this is a release of liability. The Client hereby expressly agrees to release and discharge Griffin Coombs and The North Star Body from any and all claims or causes of action and agrees to waive any right that the Client may otherwise have to bring a legal action against the aforementioned individuals or companies for personal injury and/or damage to property.